Pre-Order Cancellation Policy

At EQUEENE Equestrian, we occasionally offer selected products for pre-order, giving you the opportunity to secure your favourite styles before they arrive in stock.

How Pre-Orders Work

When purchasing a pre-order item, you are ordering a product that is not yet available for immediate dispatch.

• Pre-order items will be clearly labelled on the product page.

• Estimated dispatch dates will be provided wherever possible.

• Payment is taken in full at checkout unless otherwise stated.

• Estimated dispatch dates may change due to manufacturing, shipping or other unforeseen delays.

Cancelling a Pre-Order

If you change your mind before your pre-order has been dispatched, you can request cancellation by emailing info@equeeneequestrian.com.

Where you have a legal right to cancel, we will provide a full refund to your original payment method.

Once your order has been dispatched, you can still exercise your statutory cancellation rights in accordance with our Returns & Exchanges Policy.

Delayed Pre-Orders

We always aim to dispatch pre-orders within the estimated timeframe provided.

If your pre-order is significantly delayed, we will endeavour to keep you informed and provide an updated estimated dispatch date.

Where a delay gives you the legal right to cancel, you may request a full refund.

Returns & Refunds

Pre-order purchases are covered by the same statutory consumer rights as our regular products.

For more information, please see our Returns & Exchanges Policy.

Need Help?

If you have any questions about a pre-order or would like to request a cancellation, please contact us at info@equeeneequestrian.com.