Privacy Policy

Our privacy policy sets out how EQUEENE Equestrian uses and protects any information that you give us when you use our website.

We acknowledge that your privacy is important and we are committed to ensuring to you that we protect your privacy at all times . Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Our privacy policy at EQUEENE may change periodically by updating this page and you are able to check any changes here to ensure that you are happy with them.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is EQUEENE Equestrian , 7 Wellow Gardens , Oakdale , Poole Dorset BH15 3RP



We may collect and process the following data about you:

  •  The information you give us.
  • You may give us information about you by filling in forms on our website, or by corresponding with us by phone, e-mail etc. 

This information can include:

- your contact details such as phone number, address details or email address.

- any information you provide which allows us to carry out our obligations to you.

- when you provide us with payment information.

- when you request and receive customer support.

- when you register to enter a competition, take up a promotional offer or take part in a survey.

- when you comment on or review our services.

- when you report any problems with our website.



When you visit our site we may automatically collect the information:

- essential data will be limited to your name, company name, physical address, email address and telephone number/s.

-  we may also collect your social media user names if you use this platform to correspond with us. This helps us respond to your comments, feedback or questions and improve our service to you are valuable customer.

EQUEENE  may also collect details provided by you when completing a form or submitting an enquiry through our website.

- we may collect details of which of our website pages you have visited and information you have downloaded.  We may keep a record of the services or products you have used or purchased in the past.  

This will allow us to offer you a personalised service highlighting products that you may be interested in.

We will only use this data

- we may collect further details of your use of our website, such as the search terms you use, the web pages visited, and advertisements clicked on.

- Cookies are used by websites to track your visits on any public web page.  This data helps us see your journey through our website with the aim of improving our users experience. 



The law of data protection sets out a number of reasons for which a company may collect and process your personal details.

These include:

- consent

- contractual obligations

- legal compliance

- legitimate interest

Full information can be found on the ICO website.

Consent - If you choose to give us your data, eg. If you sign up for our newsletter it will state which data is required however, you can request that we remove your consent at any time.

Contractual obligations - for example, we will need your address to send you an item your ordered or if you have taken up a service which needs to be fulfilled by a third party.  

Legal compliance - if the law requires us to, we may need to collect and process your data.  For example, we can pass on details of people involved in criminal activity which affects us to law enforcement.

Legitimate interest - we may require your data to pursue our legitimate interests in which may be reasonably expected as part of running our businesses. This will not materially impact on your rights, freedom or interests.  We may use the data relating to your interest in our services, products, information or offerings, to personalise further services, products, information or offerings.

We may also use your address details to send you direct marketing information by post or by email.  We will use this to tell you about products or services we think might interest you.

At EQUEENE our aim is to offer you the best possible experience. Our aim is to use your data to monitor our service performance. Should you wish to not share your data this may affect the service we would want to offer you.



There may be occasions whereby we disclose your data to a third-party organisation.  We follow strict guidelines in the storage and disclosure of information that you have given to us, to prevent unauthorised access.

Any data shared or transferred is made under strict controls and contractual guarantees of data security from any third party we use.



The security of your personal information is vital to us, but it is important to acknowledge that no method of transmission such as internet for example is 100% secure. 

We use standard commercial software and systems.  We also use best practice internal procedures to help us protect your personal information, but we cannot guarantee its absolute security.  

In order to protect your data to the best of our ability we aim to:

- ensure that the collection and processing of your personal data will be done in accordance with the EU General Data Protection Regulation (GDPR).

- secure all the transactional areas of our website 

- regularly monitor and assess our systems and processes for any vulnerabilities or attacks and identify ways to enhance our security.



Your data will be kept only as long as is necessary and for the purpose it was originally collected or until you ask us to delete it .

Once we have completed an order, the type of data we hold will determine the period for which we are required to keep it. For instance, accounts or invoice records must be held for a period of 7 years as required by HMRC.



You have the right to request:

-    Access to the personal data we hold about you, free of charge in most cases.

-    The correction of your personal data when incorrect, incomplete or out of date.

-    That we stop any consent-based process of your data after you withdraw that consent.

-    That we stop using your personal data for direct marketing, through specific channels or all channels, as you wish.

-    Your personal data is used in violation of the law.

-    You wish to exercise your right to withdraw consent

-    You want to use your 'right to erasure' under the Data Protection Act 2018.

You are welcome to contact us to request your rights at any time.

Please contact us by emailing or writing to Equeene, 7 Wellow Gardens, Oakdale, Poole, Dorset, BH15 3RP

We will answer your request within 30 days. Should we choose not to action your request, we will explain the reasons why. You have the right to stop the use of your personal data for direct marketing activity through any channel.  Most of our correspondence you receive from us, such as emails or newsletters will enable you to unsubscribe directly. Please click the 'unsubscribe' link in any email communication we sent to you. We will then stop any further emails from that particular email series.

We may ask you to verify your identity before proceeding with any request you make under this Privacy Policy.  If you have authorised a third party to act on your behalf, we will ask them to prove they have your permission to act.



Cookies are files which contain small amounts of data, which may include a unique anonymous identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive. Their purpose is mostly to help improve the user experience of the website. 

We use cookies to track your visit to our visible website and use this data to help improve the user experience and navigation.


By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency."



Contact us email

Or letter Equeene 7 Wellow Gardens, Oakdale, Poole BH15 3RP



The Information Commissioner's Office, or ICO, can be contacted if you wish to complain or we are unable to resolve any difference.